Advice & Tips...
Here we've listed answers to common questions on how to get the best out of your new floor and to help it to last longer. But if you've got any questions you'd like to ask us then drop us a message!
Your Problems Solved!
Helping you make the most of your new floor and keep it looking its best for years to come...
CLEANING & MAINTENANCE
Keeping your vinyl flooring clean is not hard, but there are some tips you can follow to prolong its life...
Laminate flooring will last for years with a little love and care along the way...
- When moving heavy furniture on laminate flooring ensure all furniture is lifted and not dragged, dragging furniture will scratch and mark the laminate flooring.
- Use felt pads under any furniture legs, this will prevent the laminate flooring being scratched and marked.
- If you are purchasing furniture or chairs with castors ensure you buy the “soft” castor variety.
- When hoovering your laminate floor make sure your hoover and attachment settings are on the hard surface setting.
- When cleaning your laminate floor never submit your floor to wet cleaning, if you have any stubborn marks using a damp cloth should remove these with ease.
- Never use any abrasive cleaning materials, these types of cleaning materials can damage the laminate effect on your laminate flooring, and you will find they will either fade or split over time.
- Deal with spillages as soon as possible, preferably the moment they occur.
- Beware of products claiming to be safe to use on all carpets, including wool. You may be safe to use them but if the cleaning products do not carry the WOOLSAFE Mark, it is not endorsed by most manufacturers.
- Never use detergents such as dish washing liquids, soaps or other cleaners recommended for general household use. Although they may clean the carpet to a satisfactory standard, they will more than likely cause problems such as colour bleeding, rapid re-soiling or other damage to the pile or backing of the carpet.
- Periodic Cleaning - You may invest a lot in your carpets and rugs so it is worth the time and effort to maintain them. You can maintain them by regularly vacuuming at least twice a week but sometimes it is advisable to have them cleaned by a professional.
- Professional carpet and upholstery cleaning companies can help considerably extend the life of your carpet or rug. If you are unsure which professionals to contact we can put you in touch with reputable and trusted cleaners that will be glad to give you further advice on maintaining your carpets and rugs.
- It is highly recommended that entrance mats at all outside entrances to the house are used as they will significantly reduce the rate at which the carpet will soil. Choose an adequately sized mat to help ensure street dirt is removed from shoe soles, and one that is course and porous so the soils will go down below the foot traffic. The mats should be regularly cleaned themselves to avoid build up of dirt and debris.


CARPET TROUBLESHOOTING
All cut pile carpets will lose short fibre, which is created during during production when spun yarn is cut for tuft formation.
These fibres fall on to the surface of the pile and appear as ‘fluff’.
The effect varies with yarn type and may be removed without detrimental effect upon the carpet by vacuum cleaning. This excess fibre is only a small fraction of the total fibre contained in the carpet.
Pulled loops occur only in looped pile carpet where one or more loops in the continuous pile is pulled through the primary backing of the carpet.
This is usually due to some local condition, possibly some sharp object which has caught in a loop in situ and has resulted in a pull.
Pulled loops are easily dealt with by trimming the offending end level with the rest of the pile. They should not be left as this could result in further loops being pulled and developing into a ladder.
Occasionally an odd tuft or two can work its way to the surface and stand proud of the rest of the pile.
This is probably due to one end of the tuft being longer than the other i.e. 'J' shaped tuft instead of 'V' shaped.
Remedial action merely requires the offending tufts be scissor trimmed level with the rest of the pile. They should never be pulled out.
Shading occurs because the pile of the carpet has become crushed, flattened or brushed in a different direction to the natural lie of the pile whilst in situ.
This causes light reflection at differing angles resulting in the creation of light and dark patches on the carpet.
This will occur on all pile fabrics but can be more noticeable on plainer carpets because the shadows created by pile pressure will not be disguised by a heavy pattern or design.
Carpets do not produce static but like other household fabrics and objects they have the capacity to store it.
Static is caused by the build up of static electricity upon personnel in a dry environment and is discharged when a person makes contact with an object which can conduct electricity (i.e. door handle or filing cabinets).
The static charges will vary in intensity depending upon the individual, air humidity and the contact materials. Static is more usually associated with synthetic materials as they do not retain moisture very well but it can, and does, occur with wool in very dry room conditions.
Preventative measures include the introduction of moisture into the room or in situ carpet treatments.
When a carpet is subject to a heavy point load, such as under the legs of furniture, it is unreasonable to expect the carpet not to indent. Usually, the longer the load is in place, the longer the time will be for the pile to recover.
The use of cups below furniture legs can spread the load and the net result is a larger area of less deeply indented carpet.
The ability of a carpet to recover from a static heavy load can be measured in the laboratory, using the test method described in BS 4939 and many manufacturers will have data on this aspect of carpet performance. In this test the carpet is loaded for 24 hours and the degree of recovery is measured after periods of 1 and 24 hours.
Often normal maintenance (vacuum cleaning with a rotating brush machine) will speed up recovery but in the case of serious indentations the use of an iron and a damp cloth or a steam iron together with a blunt darning needle to carefully tease up the pile can be beneficial. Care must be taken not to over wet the carpet.
SPOT & STAIN REMOVAL
General Rules for Spot Removal
(See Treatment Reference Index Below Table - Always test treatments on a non-visible area first or consult a professional if unsure)
Spot/Stain | Try 1st | Try 2nd | Try 3rd |
|---|---|---|---|
Blood | 5 | 6 | 3 |
Burn/Scorch Marks | 13 | 14 | - |
Butter | 7 | 13 | - |
Candle Wax | 8 | 7 | - |
Chewing Gum | 18 | 9 | - |
Chocolate/Cocoa | 5 | 7 | 6 |
Cola | 3 | 5 | 6 |
Cream | 7 | 5 | - |
Egg | 5 | 6 | - |
Floor Wax | 7 | 5 | - |
Fruit Juice | 3 | 5 | - |
Gravy/Sauces | 5 | 6 | - |
Herbal Tea | 3 | 6 | - |
Metal Polish | 5 | - | - |
Mustard | 5 | 6 | - |
Oil/Grease | 7 | 5 | - |
Paint (Emulsion) | 3 | 5 | - |
Shoe Polish | 7 | 5 | - |
Tea | 3 | 5 | 6 |
Treatment Reference...
- Blot with white kitchen roll or paper tissues
- Vacuum Clean
- Cold Water
- Warm Water
- Carpet Shampoo Solution (Diluted)
- Spot Remover for Water-based Stains
- Spot Remover for Oily/Greasy Stains
- Absorbent Paper or Paper Tissue & Hot Iron
- Chewing Gum Remover (Solvent or Freeze Type)
- Nail Varnish Remover or Acetone
- White Spirit or Turpentine Substitute
- Surgical Spirit (Ethyl Alcohol or Ethanol)
- Rub with a Coin
- Rub Gently with Coarse Sand Paper
- Disinfectant or Deodoriser
- Rust Remover
- Carpet Re-colouring Kit
- Rub with Ice and Scrape Gently with a Dull Knife
(See Treatment Reference Index Below Table - Always test treatments on a non-visible area first or consult a professional if unsure))
Spot/Stain | Try 1st | Try 2nd | Try 3rd |
|---|---|---|---|
Artificial Drinks | 3 | 6 | - |
Bleach | 3 | 17 | - |
Radiator Fluid | 5 | 6 | 16 |
Coffee | 4 | 6 | - |
Felt Tip Pen | 7/11 | 12 | 5 |
Furniture Polish | 7 | 5 | - |
Glue | 10 | 11 | - |
Ink (Fountain) | 3 | 6 | 5 |
Ink (Ball Pen) | 12 | - | - |
Lipstick | 7 | - | - |
Milk | 4 | 5 | 15 |
Nail Varnish | 10 | - | - |
Paint (Oil) | 11 | - | - |
Red Wine | 1 | 6 | - |
Rust | 16 | - | - |
Soot | 2 | 6 | 5 |
Tar (Asphalt) | 7 | - | - |
Urine (Fresh Stain) | 3 | 5 | 15 |
Urine (Older Stain) | 6 | 15 | - |
Vomit | 5 | 6 | 15 |
Treatment Reference...
- Blot with white kitchen roll or paper tissues
- Vacuum Clean
- Cold Water
- Warm Water
- Carpet Shampoo Solution (Diluted)
- Spot Remover for Water-based Stains
- Spot Remover for Oily/Greasy Stains
- Absorbent Paper or Paper Tissue & Hot Iron
- Chewing Gum Remover (Solvent or Freeze Type)
- Nail Varnish Remover or Acetone
- White Spirit or Turpentine Substitute
- Surgical Spirit (Ethyl Alcohol or Ethanol)
- Rub with a Coin
- Rub Gently with Coarse Sand Paper
- Disinfectant or Deodoriser
- Rust Remover
- Carpet Re-colouring Kit
- Rub with Ice and Scrape Gently with a Dull Knife
